ContactCenterComplianceAPI 1.1.0

Package to interface and use the available API endpoints of Contact Center Compliance. Usage requires an account with Contact Center Compliance.

See www.dnc.com to sign up.

API Consumption App Reference

https://github.com/KentAguilarCCC/ContactCenterComplianceAPI_SampleApp

Getting Started

• Import the ContactCenterCompliance API packages from NuGet.
• Reference ContactCenterCompliance namespace in your program, eg "using ContactCenterCompliance;"
• Instantiate the CCCApi class indicating your API key → var client = new CCCApi("--- API Key ---");

Scrubbing a Phone Number or Multiple Phone Numbers

CCCApi client = new CCCApi("--- API Key ---");

//sample phone numbers
List<string> shortPhoneNumberList = new List<string>() {
				"6234928976",
				"9545031806",
				"2675466417"
			 };

List<ScrubResponse> scrubResponseList = client.Scrub(shortPhoneNumberList, "ProjectID");

Litigator Only Scrub

CCCApi client = new CCCApi("--- API Key ---");

//sample phone numbers
List<string> shortPhoneNumberList = new List<string>() {
				"6234928976",
				"9545031806",
				"2675466417"
			 };

List<LitigatorResponse> litigatorResponseList = client.LitigatorScrub(shortPhoneNumberList)

Project Settings

• Creating a project using project id and project name

CCCApi client = new CCCApi("--- API Key ---");
Project project = client.CreateProject("ProjectID", "ProjectName")

• Deactivate a project using project id

CCCApi client = new CCCApi("--- API Key ---");
Project project = client.DeactivateProject("ProjectID")

• Enumerating projects using a project id

CCCApi client = new CCCApi("--- API Key ---");
Project project = client.EnumerateProjects("ProjectID")

Add to or Delete from Internal DNC List

• Given the following initiated routines:

CCCApi client = new CCCApi("--- API Key ---");

//sample phone numbers
List<string> shortPhoneNumberList = new List<string>() {
				"6234928976",
				"9545031806",
				"2675466417"
			 };

• Adding of IDNC with phone number list and project id

client.AddIDNC(shortPhoneNumberList, "ProjectID");

• Removing IDNC with phone number list and project id

client.RemoveIDNC(shortPhoneNumberList, "ProjectID");

• Getting IDNC count using a project id

IDNCDetail idncDetail = client.GetIDNCCount("ProjectID");

• Getting IDNC status using phone number list and project id

List<IDNCStatus> idncStatusList = client.GetIDNCStatus(shortPhoneNumberList, "ProjectID");

Add to EBR List

• Given the following initiated routes:

CCCApi client = new CCCApi("--- API Key ---");

//sample ebr list
static List<Ebr> ebrList = new List<Ebr>() {
				new Ebr{
					PhoneNo = "7272046008",
					DateOfLastContact = DateTime.Parse("2011-06-14"),
					Type = EbrType.Sale
				},
				new Ebr{
					PhoneNo = "8773404100",
					DateOfLastContact = DateTime.Parse("2011-07-02"),
					Type = EbrType.Inquiry
				}
			};
//sample phone numbers
List<string> shortPhoneNumberList = new List<string>() {
				"6234928976",
				"9545031806",
				"2675466417"
			 };

• Adding EBR List with project id

client.AddEBR(ebrList, "ProjectID");

• Scrubbing Phone Numbers and adding EBR List with project and campaign id

List<ScrubResponse> scrubResponseList = client.ScrubPlusAddEBR(shortPhoneNumberList, ebrList, "ProjectID", "CampaignID");

On-demand processing for SFTP Uploads

• Notify if SFTP Upload is complete

CCCApi client = new CCCApi("--- API Key ---");
client.NotifyOfSFTPComplete();

TCPA Reassigned ID aka Identity Verification

CCCApi client = new CCCApi("--- API Key ---");
Reassigned reassigned = new Reassigned {
				PhoneNumber = "2012001362",
				FirstName = "FirstName",
				LastName = "LastName",
				Address1 = "Address1",
				Address2 = "",
				City = "New Jersey",
				State = "NJ",
				PostalCode = "007302",
				ConsentDate = DateTime.Now,
				ReferenceId = "ReferenceId"
			};
			
ReassignedIDResponse reassignedIDResponse = client.ReassignedID(reassigned);

Residential or Business Phone Number Identification

CCCApi client = new CCCApi("--- API Key ---");
ResOrBusinessResponse resOrBusinessResponse = client.ResOrBusiness("7072842774");

ID Premium

CCCApi client = new CCCApi("--- API Key ---");
IDPremiumResponse idPremiumResponse = client.IDPremium("7072842774");

TCPA Reassigned Authority

• Check if a phone number was reassigned after a specific date.
• TCPA Reassigned Authority is our best method to check if a phone was reassigned and uses the most comprehensive data source going back further than RND.

var client = new CCCApi("--- API Key ---");
var dateOfConsent = DateTime.Parse("09/22/2020");
var response = client.ReassignedAuthority("7072390222", dateOfConsent);

if (response.IsReassigned == true)
{
    Console.WriteLine("Phone number was reassigned after consent date. Do not call the phone's owner is likely different than the person that gave you consent to call.");
}
else
{
    Console.WriteLine("Phone number was NOT reassigned after consent date. Okay to call if following all other applicable laws");
}
Console.ReadLine();